FAQs
FAQ’s
Frequently Asked Questions
What is your 100% Satisfaction Guarantee Policy?
We stand by the quality of our work and are committed to your complete satisfaction. If you’re not happy with any part of our cleaning service, simply let us know within 24 hours. We’ll return to your home within the same week to address the issue at no extra cost. Your satisfaction is our top priority.
How do I schedule a cleaning service?
Scheduling a cleaning service with us is easy! You can book online through our website, give us a call, or send us an email. We offer flexible scheduling options to accommodate your needs, whether you need a one-time cleaning, routine service, or something more specialized.
Do you bring your own cleaning supplies?
Yes, we bring all the necessary cleaning supplies and equipment to get the job done. If you have specific products you’d like us to use, just let us know, and we’re happy to accommodate your preferences.
Can I reschedule or cancel my appointment?
We understand that plans can change. You can reschedule or cancel your appointment by contacting us at least 24 hours in advance. Please note that cancellations made less than 24 hours before the scheduled service may incur a cancellation fee. This policy ensures that we can fairly compensate our hardworking team and adjust our schedule accordingly.
What types of cleaning services do you offer?
We offer a wide range of cleaning services, including Routine Cleaning, Housekeeping, Commercial Cleaning, Event Set-up/Cleaning, Specialty Cleaning, and Organizational Services. Each service is tailored to meet the specific needs of your home or business. For more details, please visit the specific service pages on our website.
Are your cleaners trained and insured?
Absolutely. Our team members are thoroughly trained, background-checked, and fully insured. We take pride in our professionalism and ensure that every cleaner meets our high standards of quality and trustworthiness.
We proudly serve Southern Connecticut and the surrounding areas. Whether you’re in need of residential or commercial cleaning, we’re here to help keep your space spotless and welcoming.
What is your cancellation policy?
We kindly ask that any cancellations or rescheduling requests be made at least 24 hours before your scheduled appointment. This allows us to adjust our team’s schedule and offer the spot to another client. Cancellations made less than 24 hours in advance may be subject to a cancellation fee. We strive to be fair to both our clients and our employees, ensuring that everyone’s time is respected.
Do I need to be home during the cleaning?
It’s entirely up to you. Many of our clients prefer to be home during the cleaning, while others provide us with access to their home and go about their day. If you choose not to be home, we can arrange secure access to your property.
How much does a cleaning service cost?
The cost of our cleaning services varies depending on the size of your space, the type of service you need, and the frequency of cleanings. For a detailed estimate, please contact us or request a quote through our website.
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